Box Office Coordinator

Job Summary The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity. Job Description The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity. Alongside core responsibilities in customer service, member relations and data management, the role is central to engaging…

Job Summary

The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity.

Job Description

The Box Office Coordinator plays a key role in delivering a smooth and welcoming booking experience for all audiences engaging with Garsington Opera across the Festival season and our year-round activity. Alongside core responsibilities in customer service, member relations and data management, the role is central to engaging with audiences beyond standard ticket buyers, including coordinating bookings for tour groups, liaising with industry contacts for Dress Rehearsal events, and facilitating the ticketing of schools and community events through our GO Participate initiatives. Acting as a primary point of contact for a wide range of stakeholders, the postholder must be a clear communicator, be efficient and offer a high standard of service, helping to build and maintain strong relationships that enhance audience development and maximise attendance across all performances and events.

Job Requirements

Essential Significant customer service experience in a relevant sector Extensive experience in the use and principles of CRM systems Familiarity with ticketing strategies for theatre/live events Strong IT skills with emphasis on Excel, Teams and SharePoint Familiarity with online booking channels and their formats Experience in managing consecutive projects to a deadline Confident and articulate in written communications Clear and comfortable phone manner Tactful and diplomatic approach to stakeholder interactions Clear understanding of GDPR principles High level of attention to detail

Desirable Experience of using Tessitura CRM system Working knowledge of Gift Aid declarations and claims Previous use of data analytics tools Experience of CRM configuration and event build Full UK driver’s license and own car

Job Responsibilities

For a full list of job responsibilities please refer to the full job pack: https://garsington-opera-assets.s3.amazonaws.com/uploads/2026/09/Box-Office-Coordinator-Job-Description-2026.pdf