Learning & Communications Co-ordinator

Job Summary The Learning & Communications Coordinator provides administrative, logistical and communications support across the museum's learning and engagement programmes, including schools, family and community learning activities. Job Description The postholder acts as the first point of contact for learning enquiries, coordinating bookings, liaising with participants, teachers, partners and facilitators, and overseeing programme administration, scheduling, invoicing, resource management, evaluation and reporting. They play a key role in ensuring the effective delivery of the department's activities and events. The role leads on the planning, coordination and…

Job Summary

The Learning & Communications Coordinator provides administrative, logistical and communications support across the museum’s learning and engagement programmes, including schools, family and community learning activities.

Job Description

The postholder acts as the first point of contact for learning enquiries, coordinating bookings, liaising with participants, teachers, partners and facilitators, and overseeing programme administration, scheduling, invoicing, resource management, evaluation and reporting. They play a key role in ensuring the effective delivery of the department’s activities and events. The role leads on the planning, coordination and delivery of the museum’s family learning programme, working collaboratively with colleagues and partners to develop engaging opportunities for families. The postholder also coordinates the department’s digital communications, including website content, newsletters, social media activity and technical support for online learning and events.

Learning programme bookings and coordination To be the first point of contact for all enquiries about learning and engagement programme activities and the main contact for liaising with teachers and taking bookings Co-ordinate and administrate all bookings for the schools outreach, virtual and broadcast programmes-from taking bookings and booking facilitators through to invoicing and evaluation Audit and prepare the handling collection for workshops Close collaboration with the Senior Learning Producer: Schools to assign learning team members and freelancers to workshops including leading on contracting and financial administration of freelance facilitators Support with organising of informal and community engagement activities and events including the Curious Minds Dementia Friendly programme General support and assistance for activities and programmes as required

Job Requirements

The below experience, knowledge and skills have been identified as key to this post. We recognise that applicants may not possess every item on this specification. Please note that we are instead looking for applicants with the broadest range of experience across the specifications. Above all, the postholder should be enthusiastic, have a proactive problem solving approach and excellent communication skills:

Job Responsibilities

Experience working with learning audiences, schools or community groups Previous experience in a similar role in the charity, cultural or education sector Excellent written and verbal communication skills and the ability to communicate effectively and warmly at different levels-from teachers and communities through to senior leadership and board members Ability to manage a range of tasks simultaneously and prioritise work effectively A team player who is flexible, adaptable and solution driven Demonstrable knowledge of and/or interest in learning and community engagement Excellent IT skills and digital literacy-comfortable updating websites, familiar with social media platforms and booking systems Excellent organisational skills, including ability to work to tight deadlines, accurately interpret what is of most importance to the smooth running of the learning team and prioritise accordingly to efficiently complete tasks Strong administrative skills