Commercial & Visitor Experience Weekend Supervisor

Job Description We're looking for a customer service superstar to help oversee our front of house team on weekends. The Commercial & Visitor Experience Weekend Supervisor is responsible for operational and duty management of the museum, including the shop and tearoom. This post also oversees the museum Group Bookings procedures and recruits and oversees a team of volunteers. This role will involve working weekends. Contract: This is a part-time permanent position conditional upon successful completion of the probationary period. Hours: 15 hours per…

Job Description

We’re looking for a customer service superstar to help oversee our front of house team on weekends. The Commercial & Visitor Experience Weekend Supervisor is responsible for operational and duty management of the museum, including the shop and tearoom. This post also oversees the museum Group Bookings procedures and recruits and oversees a team of volunteers. This role will involve working weekends.

Contract: This is a part-time permanent position conditional upon successful completion of the probationary period.

Hours: 15 hours per week, exclusive of lunch breaks. Core hours will be between 9.30am and 5.30pm Saturday to Sunday. Occasional evening and public holiday work is required.

Salary: £30,000 pro-rata (i.e. £12,000)

Holiday allowance: 25 days’ annual leave (plus 8 days’ statutory public holidays) pro-rata.

Probationary period: 4 months

A full recruitment pack can be found on Charles Dickens Museum website.

Job Requirements

We value diversity and the role it plays in a positive workplace culture. We wish to continue to broaden the diversity of our team and welcome candidates who can contribute greater diversity of representation and thinking, including Black, Asian, and ethnically diverse people, LGBTQIA+ people, people with disabilities and those with experience of socio-economic disadvantage.

– Excellent customer service skills and strong experience, with a friendly and outgoing manner. – Genuine and effective team player, with excellent interpersonal and communication skills and the ability to work with a wide range of people. – Excellent attention to detail. – Prior experience working within a customer service environment preferably in a retail/sales or hospitality sector. – Sense of responsibility and dependability. – Ability to be flexible and learn new skills as required.