Customer and Facilities Manager

Job Summary We are looking for a Customer and Facilities Manager to provide leadership and operational support across four distinctive venues in North & South Tyneside Job Description This is a varied and rewarding role where no two days are the same. You will lead and inspire Front of House teams, ensuring visitors receive an outstanding experience while overseeing the smooth operation of our facilities, which include two World Heritage Sites. From managing people and performance, to coordinating building-related needs and supporting venue…

Job Summary

Job Description

This is a varied and rewarding role where no two days are the same. You will lead and inspire Front of House teams, ensuring visitors receive an outstanding experience while overseeing the smooth operation of our facilities, which include two World Heritage Sites. From managing people and performance, to coordinating building-related needs and supporting venue operations, you will play a key role in the success of our museums and galleries.

We’re seeking a motivated and experienced manager who can: Lead, support and develop high-performing customer service teams Create a welcoming and engaging visitor experience Manage performance confidently and effectively Oversee the operational needs of complex buildings and visitor sites Maintain a regime of robust health and safety procedures and practices Build positive relationships with staff, visitors and partners Prioritise competing demands across multiple locations Respond calmly and effectively to operational challenges Work closely with other senior team leads to deliver an engaging and accessible programme Contribute to income generation initiatives