Communications Assistant: Marketing

Job Summary This is the role that keeps marketing campaigns organised, accurate and moving - helping the right audiences find the right shows at the right time. Job Description Duties & Responsibilities Campaign Support Support marketing campaigns across Soho Theatre's venues and activities. Help promote the full programme, ensuring brand and tone consistency. Assist with campaigns for shows, festivals, events, offers and organisational priorities. Liaise with artists, producers, agents and visiting companies to gather information and approvals. Coordinate marketing materials and maintain front-of-house displays. Inbox & Enquiries Monitor the Marketing inbox,…

Job Summary

This is the role that keeps marketing campaigns organised, accurate and moving – helping the right audiences find the right shows at the right time.

Job Description

Duties & Responsibilities

Campaign Support Support marketing campaigns across Soho Theatre’s venues and activities. Help promote the full programme, ensuring brand and tone consistency. Assist with campaigns for shows, festivals, events, offers and organisational priorities. Liaise with artists, producers, agents and visiting companies to gather information and approvals. Coordinate marketing materials and maintain front-of-house displays.

Inbox & Enquiries Monitor the Marketing inbox, responding to or directing enquiries. Use approved information and templates for routine queries. Maintain accurate records and follow-up actions. Identify opportunities, feedback and campaign-related updates. Ensure requests, assets and approvals reach relevant colleagues promptly.

Administration & Campaign Delivery Support advertising campaigns, guest nights and promotional activity. Process invoices and assist with budget and expenditure tracking. Provide administrative support across the Marketing team. Create and schedule email campaigns and newsletter content. Coordinate promotional partnerships and data exchanges. Update website listings and content. Gather assets for social campaigns and marketing activity. Monitor ticket sales, campaign performance and audience insights. Set up promotional offers, discounts and sales initiatives. Support campaign evaluation and reporting.

Sustainability Support Soho Theatre’s sustainability objectives and Theatre Green Book principles. Encourage environmentally responsible practices, including reuse and recycling where appropriate.

General Support Soho Theatre’s aims, values, diversity and inclusion commitments. Work collaboratively to support audiences, revenue generation and organisational priorities. Attend meetings, training and relevant events as required. Undertake additional duties appropriate to the role and level of responsibility.

Job Requirements

Qualities & Skills

Ability to work at pace in a dynamic live performance environment Collaborative, positive and adaptable approach Excellent organisational and administrative skills, with strong attention to detail, discretion, tact and a sense of humour. Clear, accurate and friendly written and verbal communication. Good judgement: able to work independently where appropriate, recognise what needs checking and escalate issues clearly. Ability to keep on top of competing tasks, follow up and meet deadlines across multiple projects and campaigns in a busy live performance environment. Confidence using digital tools and platforms for marketing, administration and collaboration, including Microsoft Office. Comfortable working with numbers, campaign information and basic reporting, with willingness to learn how marketing budgets and campaign spend are managed. Strong research and information-gathering skills.

Job Responsibilities

Essential

Experience of administration in a fast-moving environment. Desirable

Experience working across multiple venues, sites or operational teams. Experience of working in a theatre, live performance, the arts or a comparable creative environment. Experience updating websites, listings, email marketing platforms or customer-facing digital content. Experience using or supporting design, content or marketing tools such as Canva, Photoshop, Premiere Pro, email platforms, ticketing systems or reporting dashboards. Experience monitoring sales, marketing campaigns, audience data or basic performance reports.