Youth Circus & Classes Administrator

Job Summary We are seeking an organised, friendly, data driven person to join our busy Youth Circus & Classes Team as a full time Administrator. Our Youth Circus & Classes department provide and facilitate circus training to the public through an extensive youth programme, popular adult evening classes, and com Job Description The Classes department provide and facilitate circus training to the public through an extensive youth programme, adult evening classes, and community and external workshops. You will be line managed by the…

Job Summary

We are seeking an organised, friendly, data driven person to join our busy Youth Circus & Classes Team as a full time Administrator. Our Youth Circus & Classes department provide and facilitate circus training to the public through an extensive youth programme, popular adult evening classes, and com

Job Description

The Classes department provide and facilitate circus training to the public through an extensive youth programme, adult evening classes, and community and external workshops. You will be line managed by the head of the Classes Department, and work in collaboration with them and the Youth Circus Co-ordinator. Each week a large team of artist-teachers deliver classes to over 550 children and around 100 adults. These sessions take place at our studios across two sites, and at a long-term external site in Frome. In addition to these classes, we work regularly within community, with schools and festival partners.

The Youth Circus & Classes Administrator will provide administrative, financial, and customer service support for the planning, delivery, and reporting of the Classes Department’s programme and events. They will respond to public enquiries by phone, email and in person, ensuring the highest quality of customer service, safeguarding, and data management. The post holder will carry out a variety of administration and finance tasks including record-keeping, data analysis and general clerical duties.

Job Requirements

Essential

• An enthusiasm for circus and the performing arts
• Excellent financial administration experience
• Excellent customer service skills
• Excellent administration skills
• Good initiative
• Self-motivated and friendly team worker
• Ability to plan, multi-task and problem solve
• IT literate with sound knowledge of office software, particularly Excel and Word
• Excellent written and verbal communication
• Willingness to learn and undertake professional development
• Ability to meet deadlines
• Occasional evening or weekend working

Desirable

• A belief in the importance of circus education and community experiences
• Experience of using an online box office system such as Spektrix
• Experience of working in children and young people settings in an administrative capacity
• Experience with WordPress
• Experience with GoCardless and SumUp payment systems
• Experience with Jotform, Microsoft forms, or other data gathering and reporting software

Job Responsibilities

• Administering Youth Circus finance, enrolment, bursaries and general logistics, applying Circomedia’s Safeguarding and GDPR policies (training provided).
• Calculating and administering Youth Circus direct debits and payment plans with accuracy.
• Scheduling classes as required, and ensuring they are accurately logged and studios booked in the shared calendar.
• Maintaining accurate and up-to-date data records
• Ensuring regular feedback is obtained and the data analysed for all programmes.
• Providing accurate analysis and reporting of data on request.
• Liaising with the marketing team to ensure targeted and effective marketing of our classes, clubs and workshops
• Using our online ticketing platform, Spektrix, to process and manage bookings, collect and collate information, and produce registers and reports (training will be provided).
• Responding promptly, and in a friendly and professional manner to online, phone and in-person enquiries

Please visit out website for further information