IT Assistant

Job Summary To deliver ICT assistance, including first and second-line IT support, as well as both reactive and proactive maintenance. Job Description The IT Assistant will provide fast, efficient, proactive support to staff and students across multiple locations, with frequent travel between sites. Key responsibilities include assisting with hardware and software upgrades, performing preventive maintenance, providing Audio-Visual support, and delivering training and troubleshooting for staff and students, along with ongoing support and guidance. We are looking for a quick learner with strong organisational skills,…

Job Summary

To deliver ICT assistance, including first and second-line IT support, as well as both reactive and proactive maintenance.

Job Description

The IT Assistant will provide fast, efficient, proactive support to staff and students across multiple locations, with frequent travel between sites. Key responsibilities include assisting with hardware and software upgrades, performing preventive maintenance, providing Audio-Visual support, and delivering training and troubleshooting for staff and students, along with ongoing support and guidance.

We are looking for a quick learner with strong organisational skills, a proactive approach, and the flexibility to start early during the weekdays (typically at 8:00am). This dynamic position offers plenty of room for growth and development in a fast-paced environment. If you are passionate about IT, eager to learn, and ready to make a meaningful impact in a forward-thinking organisation, this role could be perfect for you!

Contract Terms:

Hours: 35 hours per week, with evening and weekend work compensated with TOIL

Salary: £25,956 per annum

Location: Upper School, Covent Garden and White Lodge, Richmond Park. There will be regular travel to our other sites.

Annual Leave: 30 days per annum

Job Requirements

• Demonstrate experience in providing IT support, preferably in an educational environment Proficient in Windows 10 & 11, Microsoft 365, and Office 365 suite, with a strong understanding of their practical applications
• Hands-on experience with Mobile Device Management (MDM) systems, particularly with Apple products
• Knowledge and understanding of IT networking, cybersecurity principles, and familiarity with classroom technology, telephony, printing, and mobile devices
• Highly organised with a commitment to completing tasks efficiently and meeting deadlines consistently
• Energetic and enthusiastic about providing a helpful and efficient IT support service to all users
• Strong problem-solving abilities with keen attention to detail
• Excellent customer service skills, with the ability to understand users’ needs and collaborate effectively to find practical solutions

Please read for further information in our recruitment pack.

Job Responsibilities

• Travel between and work across the School’s multiple sites
• Deliver timely and effective IT support to both onsite and remote users, responding to issues reported through the IT helpdesk and other channels within the agreed service levels (SLA)
• Proactively maintain and troubleshoot ICT, telephony, AV hardware, and software, ensuring systems are kept in good working order across all sites
• Assist with installing, upgrading, and relocating IT hardware and software, including cabling, office relocation and setting up ICT equipment
• Liaise with third-party suppliers and external IT contractors to diagnose and resolve technical issues
• Manage mobile devices used within the School, and support staff, students, and visitors in connecting their personal devices to the network and School resources
• Learn and carry out tasks related to the School’s ICT and Audio-Visual infrastructure

Please read for further information in our recruitment pack.