Box Office Supervisor

Job Summary Sherman Theatre is looking for a dynamic, customer-focused individual to fill a permanent, part-time position within the Box Office team. Job Description £25,388 per annum pro rata PART TIME 30 hrs, PERMANENT The Box Office Supervisor will support the Box Office and Audience Insight Manager by deputising in their absence whilst carrying out core Box Office duties including providing the highest standards of customer service, maximising sales opportunities, assisting with marketing activities, and optimising the function of Sherman Theatre's Reception. Closing Date: noon on…

Job Summary

Sherman Theatre is looking for a dynamic, customer-focused individual to fill a permanent, part-time position within the Box Office team.

Job Description

£25,388 per annum pro rata

PART TIME 30 hrs, PERMANENT

The Box Office Supervisor will support the Box Office and Audience Insight Manager by deputising in their absence whilst carrying out core Box Office duties including providing the highest standards of customer service, maximising sales opportunities, assisting with marketing activities, and optimising the function of Sherman Theatre’s Reception.

Closing Date: noon on Monday 19 May 2025

Interviews to be held on Thursday 29 May 2025

If you require further information before you apply, please contact us by emailing [email protected].

We want Sherman Theatre to be accessible to all and so it’s hugely important to us that our team at the theatre reflects the communities we serve across the city and beyond. We therefore particularly welcome applicants from diverse ethnic communities and D/deaf and disabled communities who are currently underrepresented within our team. Our building is accessible both Front of House and backstage.

Sherman Theatre is funded by Arts Council of Wales. We are committed to Equal Opportunities and a Registered Charity.

Job Requirements

Essential

• Strong customer service experience
• Experience of working with computerised sales systems, preferably a Ticketing system
• Experience of cash handling and reconciling income
• Flexible with working hours, including evenings and weekend

Highly Desirable

• Fluent Welsh Speaker with ability to communicate both verbally and in writing

Desirable

• Experience of working in a Box Office
• Experience of working in a supervisory capacity
• Knowledge of the Spektrix CRM system
• Experience of working in a telesales environment
• Experience of working in and a passion for the arts
• Experience of fundraising
• First Aid trained

Job Responsibilities

Deputise for the Box Office and Audience Insight Manager

• In the absence of the Box Office and Audience Insight Manager, administer the Box Office system, oversee completion of team duties and handle issues including customer service issues as they arise

Provide the highest standards of customer service

• Display a good knowledge of events, prices, packages, promotional offers, activities in the building and programme changes
• Take the lead on dealing with customer queries/complaints while deputising
• Listen actively to customers, gather feedback and follow company protocols and procedures

Achieve an efficient, professional Box Office and Reception

• Sell tickets, facilities and products in a friendly, helpful way
• Accurately record customer data
• Encourage donations when booking
• Operate the switchboard and handle incoming phone calls

Undertake Marketing and Communications tasks

• Promote initiative such as group bookings
• Send out pre and post show emails