How can I add Social Media accounts to my project?
Once your project has been created you can then add social media accounts to that project. Click on the 'Add Account' link located on the top
navigation bar in the dashboard on ArtsHub Social Analytics. This will give you a list of social media platforms that we support. Select your preferred account and follow the prompts.
How can I create a project?
Click the 'Create Social Analytics Project' button in your ArtsHub My Account page, to start your project. You will receive a message saying your project was successfully created.
You can then click to open your project, you will be required to login once again. This will take you to the project dashboard where you can start adding your social media account.
How can I export this data?
You probably take regular backups of your files and emails. Do you backup your Social Data? With Social Analytics it is enabled right away for all accounts that you have added. All data that we aggregate is available for you to export at any time. Just log in to the dashboard on ArtsHub Social Analytics and follow Export Data menu option
How can I get a daily digest email on my project?
We send a daily email summary of everything that happened the day before within your project. This is so much more convenient than logging in to every network or even Social Analytics each day. Just look over the email summary to identify opportunities or issues and take action where necessary. These are enabled by default and should start arriving within 48 hours of your project being setup.
How can I get a login for ArtsHub Social Analytics?
If you don't already have a user account, you will find the 'Create my user account' button in your ArtsHub 'Manage Account' Social Analytics page or the Manage Analytics Members page.
This will automatically create a login for you using your current ArtsHub login credentials and profile. You will also receive an email confirming your new account.
How can I publish to different accounts?
To create a publication, log in to the dashboard on ArtsHub Social Analytics and click on the 'Publications' tab and follow the prompts. You can schedule a publication as well as publish to multiple accounts at the same time. Bulk publications to the same account will be published with a minimum interval of 30 minutes to avoid bans. It is a good practice to have publications spaced out throughout the day and less in number to ensure maximum reach and credibility. Where possible add links in the body of the publication so that we can measure engagement.
How can I run a report?
All reports run at the project level. You can log in to the dashboard on ArtsHub Social Analytics and choose the 'Report' tab. This will provide you various options for generating a report. Once you have made your choice along with the date range click on 'Run Report'. Your requested report will be generated within a few minutes.
How can I set up a search agent?
To create a search agent, log in to the dashboard on ArtsHub Social Analytics and choose the 'Search Agents' tab and follow the prompts. Terms that are too general will return less useful results. When setting up a search agent look for terms that indicate interest related to your business. We can search within your network (within your social accounts) or everywhere (across the entire social space).
How long does it take for analysis to begin?
Once your social media accounts are added for the first time, do allow 24-48 hours for all analytical data to be captured and reported. Clearly, the longer you keep the accounts on the system the more analytical data you will accumulate and better/insightful reports you can generate. Do note that there may be times when the system will not be up-to-date with the latest date; there can sometimes be a lag in updating the analytics with the latest data.
What is a Project?
A project is a grouping of your social media accounts. A project can represent a set of social accounts, set of social searches or a set of campaigns.
What is a publication?
The publication is a series of accounts that are grouped together for analytical purposes: here we measure clicks, conversion and return on investment. This is more than a simple publication tool, it has many publishing options: custom messages, RSS content syndication, scheduling, recurring messages, etc.
While the convenience of being able to publish to multiple channels at once is important, the key value of Social Analytics campaign manager is the analytics. We capture quite a bit of information on how your publication did; which social accounts produce clicks, time of day, geography of clicks, etc.
What is a search agent?
A search agent helps you identify and track keywords that are trending in the social media circle and that are relevant to your business. You can monitor buzz around any keywords you like.
What social networks are supported?
We support over 30 social media networks currently – add as many accounts as you need with your social media footprints. Don't forget to add your Google Analytics profile – this enables the system to analyse social behaviour with respect to social engagement and in turn measure the growth of your business.