Help centre

Please note.

The Help & Suport section can assist Arts Hub users find answers to all the common questions, issues and problems

Popular help topics

  1. I know my password – but I still can’t log in
  2. Do you offer a trial subscription?
  3. I used to sign in to Arts Hub with a User Name, and now it doesn’t work
  4. Can you give me some publicity for my event and put some information on your website?
  5. I've forgotten my password - help!
  6. How do I edit or remove my job ad from the Arts Hub website?
  7. Can I place a Positions Wanted ad?
  8. Can I change my email address?
  9. I’ve got a studio for lease – can I advertise on Arts Hub?
  10. I’m not getting my email bulletins
Search the Arts Hub Help centre for help and assistance.
Search Arts Hub help system

Announcements and Industry Events Calender

  1. Can you give me some publicity for my event and put some information on your website?
  2. How can I add an Industry Event to the website?
  3. How can I edit my Industry Event on the website?
  4. How do I lodge an Announcement?
  5. I’ve got a studio for lease – can I advertise on Arts Hub?

Arts Hub Member Card

  1. How much does it cost to get an Arts Hub Member Card?
  2. I have lost my Member Card and would like to get a replacement. What do I do?
  3. I have not received my Member Card, but I am a current subscriber. How do I get my card?
  4. What organisations offer discounts and services to Arts Hub Member Card holders?

Jobs

  1. Can I place a Positions Wanted ad?
  2. How do I edit or remove my job ad from the Arts Hub website?
  3. How do I place a job ad?
  4. I placed a Positions Wanted ad and now my subscription has expired - can you remove it for me?
  5. What kind of job ads do you run and how much does it cost to place a job ad?

Jobs and News e-bulletins

  1. Can you stop sending me marketing/promotional material?
  2. I can’t keep up with the email bulletins - I’d prefer to search the website
  3. I’m having trouble accessing the news stories - the links are broken!
  4. I’m not getting my email bulletins
  5. I’ve deleted my Jobs e-bulletin – can I get another copy?
  6. I'm receiving many identical copies of The Jobs Bulletin or The Front Page. Help!
  7. Turn off my email bulletins - I’m going on holiday!

Other

  1. Can you please send me a copy of my tax invoice?
  2. I was logged on to the Arts Hub website and now I am logged off. Why?
  3. I'm having trouble viewing Arts Hub - I'm using a Macintosh computer.

Sign-In Troubleshooting

  1. I know my password – but I still can’t log in
  2. I log in, but the website doesn't seem to recognise me?
  3. I used to sign in to Arts Hub with a User Name, and now it doesn’t work
  4. I've forgotten my password - help!

Subscriptions - Individual and Organisation

  1. Are my credit card details safe with you?
  2. Can an employment agency purchase a subscription on behalf of a client?
  3. Can I change my email address?
  4. Can I change the name on my subscription?
  5. Can I get my organisation’s logo and a link on the Arts Hub website?
  6. Can I switch my subscription over so I can access one of your other sites?
  7. Do you have subscriptions for organisations or businesses?
  8. Do you offer a concession rate for the unemployed, students or Health Care Card holders?
  9. Do you offer a trial subscription?
  10. How and when will FuturePay charge my debit/credit card?
  11. How do I cancel my subscription?
  12. I thought I signed up for an $20 trial but it says first payment is $99?
  13. Is it possible to get a subscription for our employment / careers office to share with clients?
  14. My FuturePay Agreement has been suspended?
  15. The organisation I work for is going to pay for my subscription, but they require a tax invoice.
  16. What is FuturePay?
  17. What payment methods does Arts Hub accept for subscriptions?
  18. Why is there a ‘1’ at the end of my name on my email bulletins?
Ask for Help

Arts Hub’s Customer Service team are happy to assist you with any queries you may have, including sales, memberships, advertising and technical support. Click the link below to send a message to the Team. We will endeavour to answer your query within 3 working days. If your query is more urgent, it may be worth returning to the Help centre to see if the answer can be found there!
Ask for Help
Alternatively, see the Contacts page for more ways to get in touch with Arts Hub.

 

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