How to manage intelligent workers

Creative workers need to know that they are understood and valued as a whole person and not an expendable unit of production value.
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There’s an emerging type of worker who usually knows more about their job than anyone else in the organisation and is not likely to suffer fools gladly. This type of worker is difficult to manage as they don’t consider themselves to be subordinates in the traditional sense. The Conversation

Professor Peter Drucker called these employees “knowledge workers”, in a book on future management challenges, published in 1959, titled Landmarks of Tomorrow. Knowledge workers are skilled, motivated, challenge-seeking people who convert ideas and raw data into valuable knowledge.

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David Tuffley
About the Author
Dr. David Tuffley is a Senior Lecturer in Applied Ethics and SocioTechnical Studies at Griffith University’s School of ICT.